Frequently Asked Questions – yaqori

Welcome to yaqori. Whether you are setting up a home workout space, looking for new training accessories, or exploring equipment to complement your exercise routine, we want you to have the information needed to shop with confidence.

Choosing sports and fitness products often involves more than comparing prices. Product dimensions, materials, functions, available variations, and intended applications can all influence your purchasing decision. Questions may also arise when placing an order, arranging delivery, or requesting assistance after a purchase.

To make these matters easier to understand, we have put together this FAQ guide covering the most common questions about shopping at yaqori. You can use the sections below to learn about product information, ordering procedures, payment options, shipping arrangements, returns, refunds, and customer support.

Our aim is to provide accessible shopping information and make it easier for customers to navigate each stage of their purchase.

Store Operator: Shenzhen Yanzi Technology Co., Ltd.

Customer Service: service@yaqori.com

1. Shopping at yaqori

How can I purchase products from yaqori?

Placing an order through our online store is designed to be straightforward.

You can begin by browsing our sports and fitness collections and selecting products that match your interests and intended activities.

Once you find an item you would like to purchase, follow these steps:

1. Open the product page and review the available information.

2. Check the product description, specifications, images, and available variations.

3. Select your preferred option and the quantity you wish to purchase.

4. Add the product to your shopping cart.

5. Proceed to checkout and enter your shipping and contact information.

6. Select an available delivery method and review the applicable charges.

7. Confirm your order details and complete the payment process.

Before submitting your purchase, we recommend checking your selected products, quantities, recipient information, delivery address, and final order amount.

Can I purchase more than one product in a single order?

Yes. You can add multiple eligible products to your shopping cart before proceeding to checkout.

Please review the quantities and variations of each selected item to make sure your cart accurately reflects what you intend to purchase.

The final order summary will display the applicable product prices and shipping charges before payment is completed.

Will I receive confirmation after placing an order?

After an order has been successfully submitted and payment confirmation has been received, an order acknowledgment will generally be sent to the email address provided during checkout.

The confirmation email may contain relevant purchase information, including your order reference and a summary of the products selected.

If you cannot find the message, please check your spam, junk, or promotional email folders.

If the confirmation is still unavailable, contact us at service@yaqori.com and provide the email address used during checkout along with any other available order information.

Can I make changes to an order after payment?

If you notice an incorrect product selection, quantity, or delivery detail after placing an order, please contact our customer service team as soon as possible.

We will review the fulfillment status and determine whether the requested adjustment can still be accommodated.

Please understand that changes may no longer be possible once an order has entered packing, fulfillment, or carrier dispatch.

If the package has already been shipped, please refer to our Return & Refund Policy for the applicable procedures.

How can I check the details of my previous purchase?

For assistance with an existing transaction, email service@yaqori.com and provide your order number and the email address associated with the purchase.

Our team can use these details to identify the relevant transaction and help with general questions about your order.

2. Sports and Fitness Products

What types of products can I find at yaqori?

yaqori focuses on sports, exercise, and fitness-related products intended to complement different active lifestyles.

Depending on current product availability, our collections may include items associated with:

• Home workout activities and exercise accessories;

• Strength and resistance training;

• Stretching and flexibility exercises;

• General fitness and conditioning;

• Workout organization and training convenience;

• Fitness accessories for everyday physical activities.

Our product selection may change over time as different items and variations become available.

Please browse the relevant product collections to see the current selection.

Where can I find detailed product specifications?

Each individual product page provides information intended to help customers understand the item before purchasing.

Depending on the product, the listing may include:

• Product appearance, design, and intended application;

• Materials and construction details;

• Dimensions, measurements, and weight where applicable;

• Available sizes, colors, and product variations;

• Main functions and product features;

• Usage, assembly, or maintenance instructions where relevant;

• Accessories and components included in the package.

We recommend reviewing the complete product description and available photographs before placing an order.

If a particular specification is unclear, you can contact our customer support team for assistance.

How do I choose products suitable for my exercise routine?

Different people have different training preferences, fitness experience, and exercise environments.

When considering a fitness product, we recommend paying attention to several factors:

Intended Activity: Check whether the product is designed for the type of exercise or training activity you plan to perform.

Dimensions and Fit: Review the listed measurements to determine whether the item is suitable for your available space and intended use.

Materials and Construction: Consider the materials, design, and construction details provided in the product description.

Available Variations: Check the available sizes, colors, models, and other options before making your selection.

Product Instructions: Review any usage, assembly, or maintenance guidance provided with the item.

Selecting products based on their actual specifications and intended applications can help you make a more informed purchasing decision.

Why might a product look slightly different from its online photographs?

The images on our website are intended to illustrate a product's appearance, design, and features.

Minor visual differences may occur because of photography angles, lighting conditions, screen brightness, or individual display settings.

Some photographs may also show products in a particular exercise environment or include decorative elements to demonstrate their appearance in use.

Please note that additional items shown in lifestyle photographs are included only when specifically identified in the relevant product description or package contents.

For accurate purchasing information, refer to the written specifications and included-item details on the individual product page.

If an item received is materially different from what was advertised or ordered, please contact our customer service team.

Are fitness products suitable for beginners?

Product suitability depends on the individual item, its intended application, and the user's experience.

Some accessories may be designed for general exercise activities, while other products may have specific usage requirements.

We recommend reviewing the product description and instructions carefully before purchasing or using any equipment.

If you are uncertain whether a particular product is appropriate for your needs, consider seeking advice from a qualified fitness professional.

What should I do if a product arrives damaged or incomplete?

We want customers to receive the products they ordered in satisfactory condition.

If an item arrives damaged, defective, incomplete, or different from the product selected, please notify us by email.

To help us review your request, provide:

• Your order number;

• The name or description of the affected product;

• A brief explanation of the issue;

• Clear photographs or videos showing the item and its packaging, where appropriate.

After reviewing the information, our team will explain the available options.

Depending on the circumstances, an authorized return, replacement, refund, or another appropriate solution may be considered in accordance with our policies and applicable requirements.

3. Payments and Checkout

What payment methods are available?

The payment methods supported for your particular purchase will be displayed during checkout.

Available options may vary depending on the payment services supported at the time your transaction is processed.

Before confirming payment, please review your selected products, delivery information, shipping charges, applicable discounts, and final order amount.

What should I do if my payment is declined?

If a payment cannot be completed, first check that the information entered during checkout is accurate.

Payment difficulties may sometimes be associated with incorrect billing details, bank restrictions, payment verification requirements, or temporary service interruptions.

You may wish to:

1. Verify your payment information.

2. Check whether your bank or card issuer has placed any restrictions on the transaction.

3. Review any payment instructions or notifications displayed during checkout.

4. Contact your payment provider if additional verification is required.

5. Try again if the issue appears to be temporary.

If you continue experiencing difficulties, contact us at service@yaqori.com and briefly explain the situation.

For your security, please do not send complete card numbers, security codes, passwords, or other confidential financial information through ordinary email.

How can I use a promotional or discount code?

If a valid promotional code is available for your purchase, enter it into the designated discount field during checkout.

After applying the code, review the updated order summary to confirm that the applicable discount has been reflected.

Promotional offers may have specific expiration dates, minimum purchase requirements, or eligible-product restrictions.

Please review the relevant promotional terms before submitting your order.

Will I be charged additional shipping fees?

Shipping charges depend on the selected delivery service and the qualifying merchandise subtotal.

For eligible U.S. orders, our current shipping arrangements are:

• Express Shipping: $6.99.

• Free Standard Shipping: $0.00 on qualifying orders of $39.00 or more.

• Regular Standard Shipping: $3.99 on eligible orders below $39.00.

The final applicable charge will be displayed in your checkout summary before payment is completed.

4. Shipping, Fulfillment, and Delivery

Where does yaqori deliver?

Our current shipping arrangements cover eligible delivery addresses within the United States.

During checkout, enter your complete U.S. shipping address to view the delivery services and charges available for your particular order.

The shipping methods offered may depend on the destination and fulfillment arrangements.

What shipping services does yaqori offer?

We currently provide three shipping options for eligible U.S. orders.

All shipping charges are stated in U.S. dollars (USD).

Express Shipping

• Shipping Fee: $6.99

• Estimated Transit Time: 1–2 business days after dispatch.

This option is intended for customers who prefer a faster delivery service, subject to availability during checkout.

Free Standard Shipping

• Shipping Fee: $0.00

• Minimum Qualifying Merchandise Subtotal: $39.00

• Estimated Transit Time: 3–5 business days after dispatch.

Eligible orders with a merchandise subtotal of $39.00 or more qualify for complimentary standard shipping, subject to the conditions displayed at checkout.

Regular Standard Shipping

• Shipping Fee: $3.99

• Eligible Merchandise Subtotal: $0.00–$38.99

• Estimated Transit Time: 3–5 business days after dispatch.

This option generally applies to eligible orders below the free standard shipping threshold.

Please review the shipping options and final charges displayed in your order summary before completing payment.

How long does it take to prepare an order?

After successful payment confirmation, order preparation generally takes approximately 1–3 business days.

This stage may involve order verification, product allocation, packaging, and dispatch arrangements.

During promotional periods, public holidays, or unexpected inventory and operational situations, additional preparation time may occasionally be necessary.

Please remember that order preparation and carrier transit are separate stages. The total delivery period includes both.

Are the estimated delivery times guaranteed?

No. The delivery periods displayed on our website are estimates intended to help customers plan their purchases.

Actual delivery may be affected by circumstances beyond our reasonable control, including:

• Severe weather conditions;

• Carrier operating schedules;

• Public holidays;

• Transportation network disruptions;

• Unexpected logistical delays;

• Incorrect or incomplete delivery information.

For the latest shipment information, please refer to the shipping notification and available carrier tracking updates.

When will I receive tracking information?

When tracking details become available after dispatch, they will generally be sent to the email address associated with your purchase.

Please allow some time for the carrier to receive and scan the package before tracking activity appears online.

If you have not received tracking information or need assistance locating your shipment, contact service@yaqori.com with your order number.

Can I update my delivery address after ordering?

If you discover an error in your shipping address, contact our customer service team immediately.

We will check whether the requested correction can be made before the order enters fulfillment or is handed over to the carrier.

Once a package has been dispatched, an address change may no longer be possible.

To help avoid delivery complications, carefully verify the recipient's name, street address, city, state, and postal code before submitting your purchase.

What happens if my package is delayed?

If your order has not arrived within the estimated delivery period, we recommend checking the latest tracking information first.

If tracking activity has stopped for an extended period or your package appears to be delayed beyond the expected timeframe, contact our customer service team.

Please include your order number and tracking reference, if available.

Our team will review the available information and explain the appropriate next steps.

What if the tracking page shows that my package was delivered, but I cannot find it?

If your tracking information indicates successful delivery but the package is missing, we recommend checking the following locations:

• Your usual mailbox or delivery location;

• The entrance or designated parcel area;

• Your building's reception or package collection point;

• Any alternative delivery location indicated by the carrier;

• Any delivery notifications left by the shipping provider.

You may also wish to check with household members or other authorized recipients.

If the package remains missing, please contact us with your order number and tracking information so we can review the situation.

Depending on the circumstances, a carrier investigation, replacement, refund, or another appropriate solution may be considered in accordance with our policies and applicable law.

5. Returns, Exchanges, and Refunds

What is yaqori's return period?

Eligible purchases may be submitted for return within 180 calendar days after delivery, subject to the requirements and conditions described in our Return & Refund Policy.

The eligibility of a return may depend on the condition of the item, the nature of the request, and other applicable policy requirements.

We encourage customers to review the full return policy before submitting a request.

How do I start a return request?

If you wish to return a purchase, please contact our customer service team before arranging any return shipment.

Email: service@yaqori.com

To help us review your request, include:

• Your order number;

• The email address used during checkout;

• The name or description of the purchased product;

• The reason for your return;

• Supporting photographs or other relevant information, where applicable.

Once your request has been reviewed, our team will explain the applicable procedure and provide the authorized return destination and instructions.

Please do not send products back before receiving guidance from our customer service team.

Is free return shipping available?

Qualifying return requests may be eligible for complimentary return shipping under the arrangements described in our Return & Refund Policy.

Eligibility and shipping arrangements depend on the circumstances of the return and the applicable policy conditions.

Please contact us before arranging shipment so our team can confirm the relevant procedure and explain any applicable costs.

What if I receive a defective or incorrect fitness product?

If the product delivered is damaged, defective, incomplete, incorrect, or materially different from its advertised description, please contact us as soon as possible.

To help us understand the issue, provide your order reference, a description of the problem, and clear photographs or videos where appropriate.

After reviewing the information, we will explain the available solutions.

Depending on the circumstances, an appropriate resolution may include a replacement, an authorized return, a refund, or another suitable remedy.

Applicable return shipping expenses for qualifying product issues will be handled in accordance with our published policies and consumer protection requirements.

When will my refund be processed?

After an authorized returned item has been received and inspected, we will notify you of the review outcome.

For approved returns, we generally initiate the refund within 5–10 business days after the returned item has been received and inspected.

Refunds are normally issued to the original payment method.

The time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

What should I do if my refund has not appeared?

If your refund has been approved but has not yet appeared in your account, we recommend checking its status before submitting another request.

You may:

1. Review your bank or payment account.

2. Contact your card issuer, if applicable, to ask whether the refund is still being processed.

3. Check with your bank or payment provider for additional processing information.

4. Contact our customer service team if the funds remain unavailable.

When contacting us, please include your order number and relevant refund details so we can review your inquiry.

6. Website Security and Personal Information

How does yaqori handle customer information?

We may collect certain information when customers browse our website, view products, submit orders, complete payments, arrange deliveries, or contact our customer service team.

Information may be shared when necessary with service providers involved in operating our online store. These may include payment processors, shipping carriers, fulfillment providers, and website service providers.

We take customer information seriously and encourage visitors to read our Privacy Policy for a more detailed explanation of how personal information is collected, used, stored, disclosed, and protected.

Is it safe to provide my payment information?

Payment transactions are handled through the payment services made available during checkout.

For your protection, please make sure you are using the official yaqori website when submitting an order.

Never share your account passwords, complete payment card details, security codes, or other confidential financial information through ordinary email or unofficial communication channels.

Where can I find more information about website policies?

Customers can refer to the relevant policy pages published on our website for additional information about shopping procedures and customer rights.

These include:

• Terms of Service;

• Terms of Purchase;

• Privacy Policy;

• Shipping Policy;

• Return & Refund Policy.

We recommend reviewing the applicable policies before completing a purchase.

7. Customer Service and Company Information

How can I contact yaqori?

If you cannot find the information you need in this FAQ, our customer service team welcomes your inquiry.

You can contact us about product specifications, order information, checkout difficulties, delivery arrangements, return requests, refunds, or other matters relating to purchases made through our store.

Our contact details are provided below.

Brand Name:

yaqori

Legal Company Name:

Shenzhen Yanzi Technology Co., Ltd.

Registered Business Address:

Room 3416, Unit 2, Building 3, Xinghe Tiandi Mansion, No. 108 Dongzhou 1st Street, Dongzhou Community, Guangming Subdistrict, Guangming District, Shenzhen, Guangdong, China.

Customer Support Email:

service@yaqori.com

Customer Support Telephone:

+86 755 2334 4535

The yaqori online store is owned and operated by Shenzhen Yanzi Technology Co., Ltd., which is responsible for the website's business operations and the coordination of customer service relating to purchases made through the store.

What information should I include when contacting customer support?

For existing orders, we recommend providing:

• Your order number;

• The email address used during checkout;

• The product name, where relevant;

• A short explanation of your question or concern.

For product-related inquiries, include the product name or product page and specify which feature or detail you would like us to clarify.

Providing relevant information helps our team identify your inquiry and respond more efficiently.

What if my question is not covered in this FAQ?

We understand that not every shopping situation can be addressed in a general FAQ guide.

If your question involves a particular product, an unusual delivery situation, a payment concern, or an after-sales request, please contact us directly.

Our team will review your message and make reasonable efforts to provide useful information based on the circumstances and applicable store policies.

8. Our Commitment to a Better Shopping Experience

At yaqori, we believe that a convenient online shopping experience depends on more than simply finding a product and completing payment.

Customers should be able to understand what they are purchasing, access relevant order information, review delivery arrangements, and find assistance when questions arise.

We aim to support this experience through accessible product information, straightforward purchasing procedures, and customer support throughout the order process.

We also welcome feedback about our website, product presentation, and service arrangements. Customer suggestions help us identify areas where the shopping experience can be improved.

Whether you are exploring exercise accessories for home training, looking for useful fitness equipment, or checking the details of an existing purchase, we appreciate your interest in yaqori.

Thank you for visiting our store. We look forward to assisting you and supporting your active lifestyle.

yaqori — Practical Gear for Your Active Lifestyle.

yaqori is owned and operated by Shenzhen Yanzi Technology Co., Ltd.