Privacy Policy

Your Privacy, Our Responsibility

Every online purchase involves a certain level of personal information, from the details needed to arrange delivery to the information used to complete a payment. At yaqori, we understand that customers should be able to shop with a clear understanding of how their information may be handled.

We are committed to treating personal information responsibly and explaining the practices associated with operating our online store. This includes information collected when you explore our sports and fitness collections, place an order, communicate with our customer service team, or use other features available on our website.

This Privacy Policy describes the types of information that may be collected, the reasons for processing it, the circumstances in which it may be shared, and the choices and rights that may be available to you under applicable privacy laws.

It applies to visitors, customers, and other individuals who interact with the yaqori website or use the services provided through our online store.

The yaqori online store is owned and operated by Shenzhen Yanzi Technology Co., Ltd.

By accessing or using our website, you acknowledge the information practices described in this policy, subject to applicable legal requirements and any consent obligations that may apply.

1. Information We May Collect

The information associated with your visit or purchase depends on how you interact with our website and which services you choose to use.

We may obtain information directly from you, automatically through website technologies, or from service providers involved in operating our online store.

Information Submitted by Customers

When you browse products, complete checkout, request assistance, or participate in other website activities, you may voluntarily provide information such as:

• Full name and personal identification details where necessary.

• Email address and telephone number.

• Billing address and shipping address.

• Order history, purchased products, and transaction references.

• Product selections, quantities, and purchase preferences.

• Messages, questions, complaints, and customer feedback.

• Communication and marketing preferences.

• Information submitted through contact forms or other website functions.

For example, when purchasing fitness accessories or exercise equipment, we may need your name, contact details, and delivery address to process the order and coordinate shipment.

Payment-Related Information

Payments made through our online store are processed using Shopify and/or other payment service providers, depending on the payment option selected during checkout.

The payment information available to us may differ according to the provider and the arrangements used for each transaction.

Payment processors may independently collect and process certain financial details to authorize transactions, prevent unauthorized activity, and provide payment-related services.

We encourage customers to review the privacy documentation of the applicable payment provider when using its services.

Information About Other People

In some situations, customers may arrange purchases for another individual, such as sending fitness equipment or sports accessories as a gift.

To complete such an order, you may provide another person's name, telephone number, email address, or delivery information.

Before submitting another individual's personal information, please ensure that you have appropriate permission to share it and that the disclosure is consistent with applicable privacy requirements.

Information Collected Through Website Activity

When you access yaqori, certain technical and browsing information may be collected automatically through our ecommerce platform and other technologies enabled on the website.

Depending on the services in use, this information may include:

• Internet Protocol (IP) address and approximate geographic location.

• Browser type, version, and device characteristics.

• Operating system and technical identifiers.

• Website pages visited and browsing activity.

• Referral sources and interactions with website content.

• Cookie identifiers and related tracking information.

• Shopping cart activity and website session information.

• Technical records relating to website performance and security.

We may use this information to understand how visitors navigate our sports and fitness collections, maintain website functionality, improve shopping convenience, and identify potential technical or security concerns.

2. Cookies and Website Tracking Technologies

To support the operation of our website and understand how visitors use our online services, yaqori may use cookies and similar technologies.

These technologies may include cookies, pixels, tags, log files, and other tools that collect or store information about website interactions.

Depending on their purpose and availability, these technologies may help us:

• Remember products placed in your shopping cart.

• Maintain website sessions and essential browsing functions.

• Support checkout and payment processes.

• Retain certain website preferences.

• Understand how visitors navigate product and collection pages.

• Evaluate website traffic and technical performance.

• Identify unusual activity and potential security threats.

• Measure advertising and promotional performance where applicable.

• Improve the general functionality of our online store.

Essential and Optional Cookies

Some cookies are necessary for basic website functions, including shopping cart management and checkout operations.

Other technologies may be used for analytics, personalization, or marketing activities, depending on the services enabled on our website.

Where applicable, customers may be able to manage certain cookie preferences through available website controls or their browser settings.

Please understand that disabling or restricting certain cookies may affect the availability or functionality of some website features.

Where applicable law requires consent or additional choices before non-essential cookies are placed or used, we will provide the relevant notices and available controls.

3. Purposes for Using Personal Information

We process personal information for purposes connected with providing our online shopping services, managing customer relationships, maintaining website operations, and meeting relevant legal responsibilities.

Depending on your interaction with yaqori, information may be used for the following purposes.

Order Management and Fulfillment

We may use customer information to:

• Receive and manage product purchases.

• Verify order details and transaction information.

• Send order acknowledgments and purchase notifications.

• Coordinate order preparation, fulfillment, and delivery.

• Communicate about shipping arrangements and tracking information.

• Maintain relevant purchase and transaction records.

Payment and Transaction Support

Certain information may be used to assist with payment processing, transaction verification, checkout questions, and the handling of payment-related concerns.

Customer Service and After-Sales Assistance

We may process relevant information to respond to customer inquiries, review complaints, and assist with matters involving cancellations, returns, replacements, and refunds.

For example, order references and product information may help us identify a purchase when a customer reports a damaged fitness accessory or requests assistance with a delivery.

Website Improvement and Performance

Technical and browsing information may be used to understand how visitors interact with our website.

This may help us identify navigation difficulties, evaluate website performance, improve product presentation, and maintain the functionality of shopping features.

Security and Fraud Prevention

Information may also be processed to identify potentially fraudulent transactions, detect unauthorized activity, maintain website security, and protect customers and our business operations.

Marketing and Business Communications

Where permitted by applicable law, we may use contact information to communicate promotional offers, product announcements, store updates, and other marketing messages.

Legal and Regulatory Responsibilities

We may process information when reasonably necessary to meet accounting, taxation, regulatory, contractual, and other legal obligations.

We may also use information for additional purposes compatible with the original collection purpose, where such processing is permitted under applicable privacy laws.

4. Sharing Personal Information with Service Providers

Operating an online store may require cooperation with external service providers and business partners.

For this reason, certain personal information may be shared when reasonably necessary to complete purchases, provide requested services, maintain website functionality, or meet legal responsibilities.

Depending on the services used by yaqori, these parties may include the following categories.

Ecommerce Platform Providers

We may work with companies that provide the technology, infrastructure, hosting, maintenance, and other services required to operate our online store.

These may include Shopify and related ecommerce service providers where applicable.

Payment Processing Organizations

Payment service providers may receive relevant transaction information to authorize payments, verify transactions, process refunds, and provide payment-related assistance.

Shipping and Fulfillment Partners

Delivery carriers, warehouses, and fulfillment providers may receive information such as recipient names, delivery addresses, and contact details when necessary to prepare and transport customer purchases.

Customer Communication Services

External communication platforms and support tools may help us organize customer inquiries, manage messages, and coordinate after-sales assistance.

Analytics and Marketing Providers

Where enabled, analytics and marketing service providers may help us understand website activity, evaluate visitor behavior, or measure the performance of promotional activities.

Security and Fraud Prevention Providers

Certain service providers may assist with transaction monitoring, fraud detection, technical security, and the protection of our website.

Professional Advisers

We may share relevant information with legal professionals, accountants, auditors, or other consultants when their involvement is reasonably necessary for business operations or compliance responsibilities.

Government and Regulatory Authorities

Personal information may be disclosed to courts, regulators, government agencies, or law enforcement authorities when disclosure is required or permitted by applicable law.

Corporate Transactions

Information may also be involved in a merger, acquisition, financing arrangement, corporate restructuring, or transfer of business assets, subject to applicable legal requirements.

We aim to limit information sharing to what is reasonably necessary for the relevant business purpose and to handle such disclosures in accordance with applicable privacy requirements.

5. Third-Party Platforms and External Services

Certain features of our online store may depend on services operated by independent organizations.

These may include payment platforms, ecommerce applications, analytics tools, advertising services, social media integrations, and other technical providers.

When you use these services, their providers may independently collect, receive, or process information through their own systems and technologies.

Please understand that third-party organizations may maintain separate privacy policies, terms of service, and data-handling procedures.

For example:

• When completing a purchase through an external payment provider, your payment details may be processed according to that provider's own procedures.

• When accessing an external website through a link on our store, the destination website may collect information under its own privacy policy.

• When interacting with third-party applications or promotional services, additional information may be processed by the relevant provider.

yaqori does not control all information collection and processing activities conducted independently by third-party organizations.

We therefore encourage visitors to review the relevant privacy documentation before submitting personal information through external platforms.

Where applicable laws require additional notices, consent, or choices regarding targeted advertising or information sharing, we will provide the relevant disclosures and available options.

6. How Long We Retain Personal Information

We retain personal information for periods reasonably necessary to fulfill the purposes described in this Privacy Policy, while considering our legal, regulatory, contractual, and operational responsibilities.

There is no single retention period that applies to every category of information.

The appropriate period may depend on factors including:

• Requirements for maintaining purchase and transaction records.

• Customer service and after-sales responsibilities.

• Accounting and taxation obligations.

• Contractual and business operating requirements.

• Fraud prevention and information security needs.

• Unresolved customer complaints or disputes.

• The establishment, exercise, or defense of legal claims.

• Applicable statutory recordkeeping requirements.

For example, certain order information may need to be retained to support transaction records, refund processing, or responses to purchase-related disputes.

When personal information is no longer required for a legitimate purpose, we may delete it, anonymize it, or otherwise dispose of it in accordance with applicable laws and our information retention practices.

7. Your Privacy Rights and Available Choices

Depending on your location and the privacy laws applicable to your personal information, you may have certain rights regarding how your information is collected, used, stored, and processed.

These rights may include:

Right to Access

You may be entitled to request confirmation of whether we maintain personal information about you and obtain access to eligible information.

Right to Correction

You may request that inaccurate or incomplete personal information be corrected or updated.

Right to Deletion

In certain circumstances, you may request the deletion of personal information we maintain about you, subject to applicable legal exceptions.

Right to Information

You may be entitled to obtain details about the categories of information collected, the purposes of processing, and certain information-sharing practices.

Right to Data Portability

Where applicable, you may request a copy of certain personal information in a portable format.

Right to Object or Restrict Processing

Depending on the applicable legal framework, you may have the right to object to particular processing activities or request restrictions on certain uses of your information.

Right to Withdraw Consent

Where processing is based on your consent, you may withdraw that consent, subject to applicable legal requirements.

Advertising and Marketing Choices

Where applicable law provides such rights, you may be able to opt out of certain targeted advertising or personal information-sharing activities.

The rights available to you depend on the applicable legal framework. Some requests may require identity verification and may be subject to lawful exceptions.

How to Submit a Privacy Request

To exercise a privacy right or ask questions about our information practices, please contact:

Email: service@yaqori.com

Please describe the request and provide sufficient details for us to understand the information or assistance you are seeking.

For certain requests, we may need to verify your identity before proceeding.

Eligible requests will be reviewed and handled in accordance with applicable privacy requirements.

8. Promotional Messages and Communication Preferences

From time to time, yaqori may communicate information about products, promotions, new collections, and store updates.

Where permitted by applicable law, we may use customer contact information to send promotional emails or other marketing communications.

Managing Marketing Preferences

If you no longer wish to receive promotional emails, you may unsubscribe through the link included in the relevant message, where available.

You may also contact our customer service team:

Email: service@yaqori.com

We will review communication preference requests and handle them in accordance with applicable legal requirements.

Essential Service Communications

Please note that opting out of marketing communications does not necessarily prevent us from sending essential messages related to your purchases or use of our services.

These communications may include:

• Order confirmations and purchase acknowledgments.

• Payment verification and transaction updates.

• Shipping and delivery notifications.

• Return and refund communications.

• Account and website security notices.

• Responses to customer service inquiries.

• Other necessary messages relating to an existing transaction.

These service-related communications are distinct from promotional marketing messages.

9. Measures for Protecting Personal Information

We recognize the importance of protecting information entrusted to us by customers.

We use reasonable administrative, organizational, and technical measures intended to protect personal information against unauthorized access, disclosure, alteration, loss, and misuse.

Depending on the services and systems involved, these measures may include access management, security procedures, and the use of service providers that support the operation and protection of our ecommerce platform.

However, no website, electronic communication method, or data storage system can be guaranteed to provide complete security.

For this reason, we encourage customers to take reasonable precautions when using online services.

These include:

• Keeping account credentials confidential.

• Avoiding the use of easily guessed passwords.

• Not sharing account passwords with other people.

• Using trusted devices and secure internet connections when placing orders.

• Avoiding the transmission of sensitive financial information through ordinary email.

If you believe that your account or personal information may have been compromised, please contact us promptly.

We will review the circumstances and consider appropriate measures where necessary and required by applicable law.

10. Children's Privacy

The yaqori website is intended for a general audience and is not specifically designed for children under 13 years of age, or any higher minimum age required under applicable local law.

We do not knowingly collect personal information from children in violation of applicable legal requirements.

If we become aware that personal information has been submitted by a child in circumstances where such collection is not permitted, we will review the situation and take appropriate steps as required by applicable law.

If you believe that a child has provided personal information through our website without appropriate authorization, please contact us.

Email: service@yaqori.com

A parent, guardian, or other appropriate representative may include relevant details to help us understand and review the concern.

11. International Data Processing and Transfers

The yaqori online store is operated by Shenzhen Yanzi Technology Co., Ltd., based in Shenzhen, Guangdong Province, China.

Our ecommerce platform, payment processors, shipping partners, website service providers, and other business partners may operate in different countries or regions.

As a result, personal information may be transferred to, stored in, or processed in locations outside the country where you reside.

Different jurisdictions may have different privacy protections, regulatory requirements, and standards for handling personal information.

Where required by applicable law, we will take appropriate measures to support lawful international data transfers and implement relevant safeguards.

These measures may include contractual protections, applicable transfer mechanisms, or other safeguards required by the relevant privacy framework.

Customers should understand that the handling of information by an external service provider may also be subject to the laws and privacy arrangements applicable to that provider.

12. External Website Links

Our online store may contain links to external websites, payment services, social media platforms, and other online resources.

These links may be provided to help customers access additional information or use services related to their shopping experience.

However, external websites are operated independently and may have their own:

• Privacy policies and information collection practices.

• Terms of service and user agreements.

• Security arrangements and technical systems.

• Cookie and tracking technologies.

• Customer communication procedures.

yaqori does not control every information collection or processing activity conducted by websites that we do not operate.

Accessing an external website is subject to that website's own policies and conditions.

Before submitting personal information through an external platform, we recommend reviewing its privacy policy and relevant terms.

13. Changes to This Privacy Policy

Our business operations, website functions, technical services, and applicable legal responsibilities may change over time.

For example, we may introduce additional website features, update our ecommerce systems, work with different service providers, or revise our information-handling procedures.

When these changes make an update necessary, we may revise this Privacy Policy.

The latest version will be published on this page, together with an updated revision date where appropriate.

If a significant change requires additional notification or consent under applicable law, we will provide the relevant information through an appropriate communication channel.

We encourage visitors and customers to review this page periodically to remain informed about our privacy practices.

Your continued use of the website after an updated policy becomes effective will be subject to applicable legal requirements and any consent obligations that may apply.

14. Contact Us and Business Information

We welcome questions about this Privacy Policy and inquiries concerning the handling of personal information.

If you would like to request access to eligible information, ask about our data practices, exercise a privacy right, or obtain clarification about a particular matter, please contact us using the details below.

Brand Name:

yaqori

Legal Company Name:

Shenzhen Yanzi Technology Co., Ltd.

Registered Business Address:

Room 3416, Unit 2, Building 3, Xinghe Tiandi Mansion, No. 108 Dongzhou 1st Street, Dongzhou Community, Guangming Subdistrict, Guangming District, Shenzhen, Guangdong, China.

Customer Support Email:

service@yaqori.com

Customer Support Telephone:

+86 755 2334 4535

The yaqori online store is owned and operated by Shenzhen Yanzi Technology Co., Ltd., which is responsible for the store's business operations and the coordination of customer service relating to purchases made through the website.

When submitting a privacy-related inquiry, please describe the information or assistance you are seeking.

We may request additional details where reasonably necessary to verify your identity and process your request.

Our Commitment to Responsible Data Practices

At yaqori, we believe that customer confidence depends on transparent communication and responsible handling of personal information.

We aim to explain our information practices clearly, use personal information for appropriate business purposes, and respect the privacy choices and rights available to individuals under applicable laws.

We also recognize that online shopping involves cooperation between different service providers. For this reason, we encourage customers to understand the relevant privacy arrangements when using payment services, external platforms, and other third-party tools.

We appreciate the trust customers place in our store and remain committed to maintaining accessible information about our privacy practices.

Thank you for visiting yaqori and taking the time to review this Privacy Policy.

yaqori — Practical Gear for Your Active Lifestyle.

yaqori is owned and operated by Shenzhen Yanzi Technology Co., Ltd.