Return & Refund Policy
Shopping with Confidence: Returns, Refunds, and After-Sales Support
At yaqori, we understand that choosing the right sports and fitness products is an important part of building a comfortable and effective exercise routine. However, we also recognize that circumstances can change after an order has been placed or a product has been delivered.
You may decide that a fitness accessory is no longer needed, discover that an item has a problem, or find that the product received does not correspond with your original purchase. Whatever the situation, it is important to know how to request assistance and what options may be available.
This Return & Refund Policy establishes the procedures and conditions applicable to order cancellations, product returns, refund requests, and return transportation expenses for purchases made through our online store.
Our aim is to provide customers with understandable after-sales procedures, reasonable review arrangements, and clear information about the responsibilities involved in returning merchandise.
This policy applies to eligible purchases made through the yaqori website and should be read together with our Terms of Service and other applicable store policies.
The yaqori online store is owned and operated by Shenzhen Yanzi Technology Co., Ltd.
1. Order Cancellation Requests
We understand that customers may occasionally need to reconsider a purchase after submitting an order.
If you wish to cancel an order, please contact our customer service team as soon as possible. The possibility of cancellation depends primarily on the current fulfillment status of the purchase.
Cancellation Request Email:
When Can an Order Be Cancelled?
Cancellation requests may be accepted when an order has not yet entered the packing, fulfillment, or dispatch process.
After receiving your request, our team will check the order status and determine whether the cancellation can still be completed.
Please consider the following circumstances:
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Before Order Preparation: If the order has not entered the relevant fulfillment process, cancellation may be possible.
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During Fulfillment: If products have already been allocated, packed, or prepared for dispatch, cancellation may no longer be available.
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After Dispatch: Once the package has been transferred to the shipping carrier, it generally cannot be stopped through the normal cancellation process. Customers may instead contact us after delivery to discuss an eligible return.
Refunds for Approved Cancellations
When a cancellation is approved before dispatch, the applicable refund will generally be issued to the original payment method.
The time required for the refund to appear in your account may depend on the payment provider, bank, or card issuer.
Important Cancellation Information
Sending a cancellation request does not automatically mean that your order has been cancelled.
Your purchase remains active until our customer service team reviews the request and confirms its approval.
To avoid unnecessary delays, please include your order number and the email address associated with your purchase when contacting us.
2. Return Period and Product Eligibility
yaqori provides an extended return period for eligible purchases to give customers an opportunity to evaluate their products after delivery.
Customers may request a return within 180 calendar days from the date of delivery, subject to the eligibility conditions described in this policy and applicable consumer protection requirements.
The return period begins on the delivery date of the relevant order.
General Return Requirements
To help us review and process your request, the following conditions generally apply:
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The return request must be submitted within 180 calendar days after delivery.
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The product should remain in its original condition, taking into account the nature of the item and applicable consumer protection rights.
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Original packaging, supplied accessories, and other included components should be retained where applicable.
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Customers should provide an order confirmation, order number, or other valid proof of purchase.
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A return request must be submitted to our customer service team before merchandise is sent back.
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Products must be shipped only to the return destination authorized by our team.
Return requests are reviewed individually. The final eligibility assessment may depend on the product's condition, the reason for the return, the information supplied, and any mandatory legal requirements.
Checking Your Purchase After Delivery
After receiving your fitness equipment or sports accessories, we recommend checking the package and its contents.
Where applicable, please verify:
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The product corresponds with the item selected during checkout.
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The quantity and product variations are correct.
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Included accessories and components are present.
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The item does not have visible damage or obvious defects.
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The product description and delivered merchandise do not have material discrepancies.
If you identify a problem, please contact us with the relevant details so that our team can review your situation.
Return Shipping Responsibility
The cost of returning merchandise depends on the reason for the request.
Qualifying Product Quality Issues
Eligible returns involving qualifying product quality problems receive complimentary return shipping in accordance with this policy.
Personal or Non-Quality-Related Returns
If you request a return because you have changed your mind, no longer need the product, prefer another design, or selected an item that does not suit your personal preferences, you are responsible for the applicable return shipping expenses.
All returns must receive authorization before merchandise is sent back.
Nothing in this policy is intended to limit consumer rights that cannot legally be restricted.
3. How to Submit a Return Application
Before arranging transportation for a returned product, customers must contact our customer service team to initiate the return procedure.
We recommend submitting your request by email so that you can provide the necessary purchase information and supporting materials.
Return Request Email:
Information to Include in Your Request
To help us identify your purchase and understand the reason for your application, please provide:
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Your order number or purchase reference.
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The email address used during checkout.
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The name or description of the product you wish to return.
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The reason for requesting a return.
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Relevant photographs or other supporting materials, where appropriate.
If the request involves a damaged or defective item, clear photographs or videos can help us understand the problem more accurately.
What Happens After You Submit a Request?
After receiving your message, our team will review the information and determine whether the request meets the applicable return requirements.
If the return is approved, we will provide instructions explaining:
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Whether the product qualifies for return.
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The designated return destination.
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The applicable return shipping arrangements.
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Any additional information required to complete the process.
Please wait for our confirmation before sending merchandise back.
Return Authorization Is Required
Customers should not independently ship products to an unconfirmed address or purchase a return shipping label before receiving instructions from our team.
Using the authorized procedure helps ensure that returned merchandise reaches the correct destination and can be properly identified during the review process.
Important: Our registered business address is provided for company identification purposes. It must not be treated as an authorized return destination unless our customer service team has specifically confirmed that it can be used for your return.
4. Return Shipping Fees and Transportation Arrangements
The responsibility for return transportation expenses depends on the reason for the return and the applicable eligibility conditions.
We distinguish between qualifying product quality issues and returns requested for personal reasons.
4.1 Returns Involving Product Quality Problems
If a sports or fitness product arrives with a qualifying quality issue attributable to us, eligible returns receive complimentary return shipping.
Examples may include:
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Products arriving with visible damage.
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Defects affecting the intended function of an item.
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Incorrect merchandise supplied in place of the ordered product.
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Missing components or accessories attributable to a fulfillment error.
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Products materially different from their advertised descriptions because of an issue attributable to us.
Customers should contact our team and provide relevant information before arranging transportation.
After reviewing the request, we will confirm the applicable return procedure and explain how the qualifying return shipping expenses will be covered.
For approved quality-related returns, applicable return transportation costs will be covered in accordance with this policy and relevant consumer protection requirements.
4.2 Returns Requested for Personal Reasons
If you decide to return an item for reasons unrelated to a product defect or an error attributable to us, you will be responsible for the applicable return shipping expenses.
Personal return reasons may include:
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Changing your mind after completing a purchase.
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Deciding that the product is no longer needed.
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Preferring another product style, color, or design.
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Purchasing an item that does not match your personal preferences.
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Selecting a product that is unsuitable for your intended exercise requirements.
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Other reasons unrelated to a qualifying product quality issue.
For these requests, customers must arrange and pay for the applicable return transportation after receiving authorization and instructions from our customer service team.
4.3 Transportation and Return Instructions
All return requests must be reviewed before merchandise is shipped.
Please do not independently send products to our registered business address, a manufacturer, or another destination that has not been authorized by our team.
Following the instructions supplied by customer service helps reduce the risk of misplaced packages, delivery complications, or difficulties identifying returned merchandise.
We also recommend keeping your return shipping receipt and tracking information until the return process has been completed.
5. Reporting Damaged, Defective, or Incorrect Products
We understand that customers expect the products they receive to correspond with the information provided when placing an order.
If your fitness equipment or sports accessories arrive damaged, defective, incomplete, incorrect, or materially different from the advertised description, please contact us for assistance.
What Information Should You Provide?
To help us assess the situation, please prepare the following information:
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Your order number.
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The name or description of the affected product.
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A clear explanation of the problem.
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Photographs or videos showing the product and its condition, where appropriate.
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Other relevant supporting information, if necessary.
For example, if an exercise accessory arrives with a damaged component, photographs showing the affected area may help our team understand the issue.
If the delivered product is different from the item selected during checkout, please provide photographs of the received merchandise and its packaging where possible.
Review and Available Solutions
Once your request has been received, our customer service team will examine the information and explain the available options.
Depending on the circumstances, an appropriate resolution may include:
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A replacement product.
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An authorized return.
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A refund.
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Another suitable remedy where applicable.
For qualifying product quality issues attributable to us, applicable return shipping expenses will be covered according to Section 4 of this policy.
Please obtain return instructions before sending the affected merchandise back.
Customer Support Email:
We appreciate your cooperation in providing relevant details so that we can review your concern more efficiently.
6. Refund Review and Processing Time
Refund requests are reviewed after the relevant return requirements have been satisfied.
For authorized returns, the returned product must first be received and undergo the applicable inspection or review.
After the assessment has been completed, we will notify you of the outcome of your refund request.
Refund Processing Period
If your refund is approved, the amount will generally be returned to the original payment method within 5–10 business days after the returned product has been received and the return review has been completed.
Please understand that initiating a refund and receiving the funds in your payment account are two different stages.
Although we generally initiate approved refunds within the stated timeframe, the actual date on which funds become available may depend on:
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Your bank's internal processing procedures.
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Your credit or debit card issuer.
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The payment service provider used for the transaction.
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Additional payment verification requirements.
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Other financial institution processing conditions.
Original Payment Method
Refunds are normally issued through the original payment method used when the order was placed.
If you have questions about the payment account associated with your purchase or need clarification about an approved refund, please contact our customer service team.
Additional Review Information
In certain situations, additional information may be required before a refund decision can be completed.
If this occurs, our team may contact you using the email address associated with your order.
When contacting us about an existing refund, please provide your order number to help us identify the relevant transaction.
7. Procedures for Delayed or Missing Refunds
If an approved refund has not appeared in your account within the expected period, we recommend checking the payment status before submitting another refund request.
The following steps may help you identify where the delay is occurring.
Step 1: Review Your Payment Account
Check your bank statement, card account, or payment service account to determine whether the refund has already been credited.
Some payment providers may display refunds separately from the original purchase transaction.
Step 2: Contact Your Card Issuer
If you paid using a credit or debit card, contact the relevant card issuer to ask whether the refund is still undergoing processing.
The provider may be able to explain the expected posting period.
Step 3: Check with Your Bank or Payment Provider
Your bank or payment service provider may be able to clarify whether additional processing time is required before the funds appear in your account.
Step 4: Contact yaqori
If the refund remains outstanding after completing these checks, please contact our customer service team.
Refund Assistance Email:
When contacting us, please include:
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Your order number.
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The email address used during checkout.
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The date the refund was approved, if known.
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Any relevant refund confirmation information.
Our team will make reasonable efforts to review the circumstances and help clarify the status of your payment.
Please note that the final posting time may depend on the financial institution or payment service provider involved.
8. Approved Return Destinations and Package Handling
All returned merchandise must be submitted to our customer service team for review and approval before transportation begins.
Return Contact Email:
After accepting your return request, our team will provide the designated return address and explain the appropriate shipping arrangements.
Important Return Address Information
The company's registered business address is used for legal business identification and should not automatically be treated as a return warehouse or receiving facility.
Different fulfillment arrangements may apply depending on the product and the circumstances of the return.
For this reason, customers must use the specific return destination provided by our customer service team.
Keeping Return Shipment Records
Once an authorized return has been shipped, we recommend retaining the relevant transportation information.
This may include:
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Return shipping receipts.
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Carrier tracking numbers.
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Shipping confirmation records.
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Delivery confirmation information.
Keeping these records can help clarify the status of a return shipment if transportation questions arise.
Return Shipping Responsibilities
The applicable transportation expenses are determined as follows:
Qualifying Product Quality Issues: Applicable return shipping costs will be covered by us in accordance with this policy.
Personal or Non-Quality-Related Returns: Customers are responsible for applicable return shipping expenses.
The 180-day return period and relevant eligibility requirements must also be observed.
9. Contact Our Customer Support Team
If you have questions about cancelling an order, arranging a return, reporting a product issue, or checking the progress of a refund, please contact us through the following channels.
Our team is available to review customer inquiries and explain the procedures applicable to each situation.
Customer Service Information
Brand Name:
yaqori
Legal Company Name:
Shenzhen Yanzi Technology Co., Ltd.
Registered Business Address:
Room 3416, Unit 2, Building 3, Xinghe Tiandi Mansion, No. 108 Dongzhou 1st Street, Dongzhou Community, Guangming Subdistrict, Guangming District, Shenzhen, Guangdong, China.
Customer Support Email:
Customer Support Telephone:
+86 755 2334 4535
Official Website:
Information to Include When Contacting Us
For questions involving an existing purchase, please provide:
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Your order number or purchase reference.
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The email address associated with the transaction.
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The name of the relevant product.
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A short explanation of your concern.
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Any supporting photographs or documents, where appropriate.
Providing these details helps our team identify the relevant transaction and understand your request more efficiently.
The yaqori online store is owned and operated by Shenzhen Yanzi Technology Co., Ltd., which manages the website's business operations and coordinates customer service relating to purchases made through our online store.
Our Commitment to Fair and Clear After-Sales Procedures
At yaqori, we believe that customer service should remain accessible throughout the entire shopping experience, including after a product has been delivered.
We understand that customers may occasionally encounter unexpected product issues, need to reconsider a purchase, or require assistance with a refund.
For this reason, we aim to provide understandable return requirements, clearly explain transportation responsibilities, and offer practical guidance when customers need to submit an after-sales request.
Our team will review cancellation, return, and refund inquiries individually and make reasonable efforts to explain the available procedures.
We also recognize the importance of respecting applicable consumer protection requirements. Where mandatory legal rights provide additional protection, those requirements will take precedence over any inconsistent provision of this policy.
Thank you for choosing yaqori. We appreciate your trust and the opportunity to assist you before, during, and after your purchase.
yaqori — Practical Gear for Your Active Lifestyle.
yaqori is owned and operated by Shenzhen Yanzi Technology Co., Ltd.