Shipping Policy

Delivery Information for Your Fitness and Sports Purchases

Getting the right fitness equipment delivered safely and within a reasonable timeframe is an important part of shopping online. At yaqori, we aim to make the delivery process easier to understand by explaining our shipping coverage, available delivery services, order preparation procedures, estimated transportation periods, and package tracking arrangements.

Whether you are purchasing home workout accessories, strength training equipment, stretching tools, or other sports and fitness essentials, this policy provides information about what happens after an order is successfully placed.

We understand that customers want to know when their purchases will be prepared, how their packages will be transported, and where to find assistance if something unexpected happens during delivery.

The following sections explain the shipping arrangements currently offered through our online store, together with the procedures for handling delivery changes, delayed shipments, and other transportation-related concerns.

The yaqori online store is owned and operated by Shenzhen Yanzi Technology Co., Ltd.

1. Shipping Coverage and Delivery Destinations

yaqori currently provides shipping services to eligible delivery addresses within the United States.

Our delivery arrangements are intended to support customers purchasing eligible sports and fitness products through our online store.

The shipping methods available for an individual purchase may depend on several factors, including:

• The destination address entered during checkout.

• The availability of the selected merchandise.

• The fulfillment arrangements applicable to the order.

• The delivery services supported for the destination.

• Other relevant transportation or operational conditions.

To view the available delivery options, customers should enter a complete and accurate U.S. shipping address during checkout.

Information Required for Delivery

Please make sure that the shipping information provided includes:

• Recipient's full name.

• Complete street address and building number.

• Apartment, unit, or suite number, where applicable.

• City and state.

• ZIP code.

• A valid contact telephone number or other requested contact information.

Accurate recipient information helps reduce the possibility of unsuccessful delivery attempts, misplaced packages, and unnecessary transportation delays.

We recommend reviewing your shipping details carefully before submitting your order, particularly when entering apartment numbers, building information, or ZIP codes.

Please note that delivery availability is determined by the options presented during checkout. We cannot guarantee that every shipping service will be available for every destination.

2. Shipping Methods, Delivery Charges, and Service Options

For eligible purchases delivered within the United States, yaqori currently offers three shipping options.

The applicable shipping charge depends on the qualifying merchandise subtotal and the delivery service selected.

All shipping amounts listed below are expressed in U.S. dollars (USD).

Express Shipping

• Shipping Cost: $6.99

• Estimated Transit Time: 1–2 business days after dispatch.

Express Shipping is intended for customers who prefer a shorter estimated transportation period.

This option may be selected for qualifying orders when the service is available for the relevant destination.

Please remember that selecting Express Shipping does not eliminate the time required to prepare an order. All purchases must complete the applicable processing and dispatch procedures before transportation begins.

The estimated transit period starts when the package has been dispatched and handed over to the shipping carrier.

Free Standard Shipping

• Shipping Cost: $0.00

• Minimum Eligible Merchandise Subtotal: $39.00

• Estimated Transit Time: 3–5 business days after dispatch.

Customers whose eligible merchandise subtotal reaches $39.00 or more qualify for complimentary standard shipping, subject to the conditions displayed during checkout.

This option allows qualifying customers to receive their eligible purchases without an additional standard shipping charge.

Before completing payment, please check the order summary to confirm that the free shipping option has been correctly applied.

The qualifying merchandise subtotal and applicable promotional conditions will be determined according to the information displayed during checkout.

Regular Standard Shipping

• Shipping Cost: $3.99

• Eligible Merchandise Subtotal: $0.00–$38.99

• Estimated Transit Time: 3–5 business days after dispatch.

For eligible purchases below the $39.00 complimentary shipping threshold, a standard delivery charge of $3.99 generally applies.

This option provides a regular delivery service for customers who do not meet the free shipping qualification.

Shipping Fee Overview

Shipping Method	Shipping Fee	Estimated Transit
Express Shipping	$6.99	1–2 business days
Free Standard Shipping	Free on eligible orders of $39.00 or more	3–5 business days
Regular Standard Shipping	$3.99 on eligible orders below $39.00	3–5 business days

All estimated transit periods begin after dispatch and do not include order preparation time.

The final shipping charge and available transportation services will be displayed in your checkout summary before payment is completed.

Please review the selected delivery method and applicable fees before confirming your purchase.

3. Order Processing and Preparation Time

After successful payment confirmation, orders are generally prepared for dispatch within 1–3 business days.

This preparation period allows us to coordinate the activities necessary to get your selected products ready for transportation.

Depending on the order and fulfillment arrangements, preparation activities may include:

• Reviewing the submitted purchase and payment information.

• Confirming the availability of selected sports and fitness products.

• Collecting the ordered merchandise from the relevant inventory location.

• Checking product quantities and package contents.

• Preparing suitable packaging for transportation.

• Completing necessary order verification procedures.

• Coordinating dispatch arrangements with the relevant fulfillment or delivery provider.

Possible Processing Delays

Although we aim to prepare orders within the stated timeframe, additional processing time may occasionally be necessary.

This may happen because of:

• Temporary inventory availability limitations.

• Increased order volume during promotional periods.

• Public holidays or operational closures.

• Additional order verification requirements.

• Unexpected fulfillment or transportation arrangements.

• Other circumstances affecting normal order preparation.

If additional information is required to process your purchase, our customer service team may contact you using the details supplied during checkout.

Processing Time Versus Shipping Time

It is important to understand that order preparation and carrier transportation are two separate stages.

The usual 1–3 business days refer to the preparation period before dispatch.

The estimated 1–2 or 3–5 business days refer to the transportation period after dispatch, depending on the selected shipping service.

For this reason, the total time between placing an order and receiving a package may be longer than the estimated carrier transit period alone.

4. Fulfillment Facilities and Shipping Origins

To coordinate the preparation and transportation of customer purchases, yaqori may work with different fulfillment facilities, warehouse operators, and independent shipping providers.

The fulfillment location used for an individual order may depend on factors such as:

• Availability of the selected product.

• Inventory allocation arrangements.

• The destination entered during checkout.

• Warehouse operating conditions.

• Transportation and fulfillment requirements.

Different Orders May Ship from Different Locations

Customers should understand that not every purchase necessarily originates from the same warehouse or dispatch location.

Different products or orders may be prepared and dispatched through different fulfillment facilities depending on inventory availability and logistical arrangements.

Consequently, the physical shipping origin may vary between orders.

In certain circumstances, multiple products purchased together may also be subject to different fulfillment arrangements.

Any applicable delivery information will be provided through the relevant order and shipping notifications when available.

Registered Business Address and Shipping Origin

The registered business address displayed on our website identifies the legal company responsible for operating the yaqori online store.

It should not automatically be considered the location of our inventory, warehouses, fulfillment facilities, or dispatch operations.

The company's registered address and the physical location from which a particular package is shipped serve different purposes.

For questions about an individual shipment, please refer to the tracking information and contact our customer service team when additional clarification is required.

5. Estimated Delivery Periods and Transportation Conditions

The estimated delivery periods offered by yaqori are intended to help customers understand the expected transportation timeframe for their purchases.

For eligible U.S. shipments, the current estimated carrier transit periods are:

Express Shipping: 1–2 business days after dispatch.

Free Standard Shipping: 3–5 business days after dispatch for eligible orders of $39.00 or more.

Regular Standard Shipping: 3–5 business days after dispatch for eligible orders below $39.00.

Please allow an additional 1–3 business days for order preparation before dispatch.

Are Delivery Estimates Guaranteed?

No. All delivery periods are estimates provided for general reference and should not be interpreted as guaranteed arrival dates.

Although we aim to coordinate shipments within the stated timeframes, actual delivery may be affected by circumstances beyond our reasonable control.

These circumstances may include:

• Severe weather and environmental conditions.

• Shipping carrier schedules and transportation capacity.

• Public holidays and seasonal shipping demand.

• Unexpected delays within transportation networks.

• Incomplete or inaccurate recipient information.

• Package handling or sorting interruptions.

• Other logistical or operational circumstances.

Delivery times may also vary depending on the destination and the shipping provider responsible for the package.

We encourage customers to consider these factors when planning purchases for a particular activity, workout schedule, or other personal requirement.

Business Days and Delivery Calculations

The estimated transit periods are expressed in business days rather than calendar days.

Order preparation and carrier transportation should be considered separately when estimating the total delivery period.

For the latest information about a particular package, please refer to the shipping notification and tracking details provided after dispatch.

6. Shipping Confirmation and Package Tracking

Once an order has been dispatched and tracking details become available, shipment information will generally be sent to the email address associated with the purchase.

The notification may contain a tracking number, tracking link, or other information that can help customers follow the movement of their packages.

When Does Tracking Become Available?

Tracking information may not appear immediately after a package has been dispatched.

The carrier may require additional time to:

• Receive the package.

• Register the shipment within its transportation system.

• Complete the initial package scan.

• Update the tracking status.

• Transfer shipment information between transportation facilities.

As a result, a tracking number may initially show limited information or no movement.

This does not necessarily mean that the shipment has been lost or that dispatch has failed.

We recommend allowing some time for the carrier's tracking system to receive and update the relevant shipment information.

What If I Cannot Find My Tracking Details?

If you have not received a shipping notification or cannot locate your tracking information, please contact our customer service team.

Customer Support Email:

service@yaqori.com

To help us identify your shipment, please include:

• Your order number.

• The email address used when placing the purchase.

• Your tracking number or tracking link, if available.

• A brief explanation of your inquiry.

Our team will review the available information and help clarify the shipment status where possible.

Customers may also use the tracking service provided by the relevant carrier to follow available transportation updates.

7. Shipping Address Changes and Delivery Information Corrections

Providing accurate delivery information is an important part of completing an online purchase.

Before confirming an order, customers should carefully check the recipient's details and shipping address to ensure that the package can be delivered to the intended location.

Requesting an Address Change

If you discover an error after completing your purchase, please notify us immediately.

Address Update Email:

service@yaqori.com

When requesting a correction, please provide:

• Your order number.

• The original delivery information, if relevant.

• The complete revised shipping address.

• The email address associated with your purchase.

Our customer service team will review the request based on the current fulfillment status.

If the order has not yet entered packing or dispatch, we may still be able to update the delivery information.

However, once a package has been dispatched or transferred to the shipping carrier, changing its destination may no longer be possible.

Responsibility for Accurate Address Information

Customers are responsible for providing complete and correct delivery details when placing an order.

Incorrect or incomplete information may result in:

• Failed delivery attempts.

• Delayed transportation.

• Packages being sent to an unintended address.

• Additional delivery or redirection expenses.

• Difficulties locating the shipment.

Any applicable additional costs will be assessed according to the circumstances, our published policies, and relevant legal requirements.

To reduce the possibility of delivery complications, we strongly recommend reviewing all shipping information before completing checkout.

8. Delayed Shipments, Lost Packages, and Delivery Problems

We understand that customers expect their purchases to arrive within a reasonable period.

Although we make reasonable efforts to coordinate the delivery of orders, unexpected transportation problems may occasionally occur.

These situations may involve delayed tracking updates, extended transit periods, unsuccessful delivery attempts, or packages that cannot immediately be located.

What Should I Do If My Package Is Delayed?

If your order has not arrived within the estimated delivery period, we recommend checking the latest tracking information first.

Please remember that carrier tracking information may occasionally take time to update, particularly when packages are moving between facilities or experiencing transportation interruptions.

If the tracking status has remained unchanged for an extended period, the shipment appears to be significantly delayed, or the package has not arrived as expected, please contact our customer service team.

When submitting a delivery inquiry, please provide:

• Your order number.

• The email address associated with your purchase.

• Your tracking number or tracking link, if available.

• A brief explanation of the delivery problem.

Our team will review the available shipment information and coordinate with the relevant shipping provider where appropriate.

What If My Package Is Marked as Delivered but Has Not Arrived?

If the carrier's tracking page indicates that your package has been delivered but you cannot locate it, we recommend checking the following locations:

• Your regular mailbox or designated delivery area.

• Any parcel locker or package collection facility.

• Your building's reception or front desk.

• Other designated package drop-off locations.

• Delivery notifications or collection instructions provided by the carrier.

• Whether a household member or neighbor accepted the package on your behalf.

If the package remains unlocated after these checks, please contact our customer service team.

A delivery confirmation shown by the carrier does not automatically prevent customers from reporting a missing package or requesting further assistance.

Please provide your order number and available tracking information so that we can review the delivery details.

How Are Missing Package Reports Handled?

We review reported delivery concerns individually.

Where appropriate, we may coordinate with the relevant shipping provider to investigate the reported delivery issue and obtain additional shipment information.

Depending on the circumstances, the available evidence, and applicable consumer protection requirements, possible solutions may include:

• A delivery investigation with the shipping carrier.

• A replacement shipment, where appropriate.

• A refund, where applicable.

• Another suitable resolution based on the circumstances.

We aim to review reported delivery problems reasonably and provide clear information about the available next steps.

Customer Support Email:

service@yaqori.com

We appreciate your cooperation in providing the necessary order and tracking details so that we can review the situation more efficiently.

9. Damaged, Defective, or Incorrect Deliveries

We recommend checking delivered fitness and sports products after receiving a package to confirm that the items correspond with your purchase.

If you discover that an item is damaged, defective, incomplete, incorrect, or materially different from its advertised description, please contact our customer service team.

This may include situations involving:

• Visible damage to the product.

• Defects affecting the product's intended function.

• Missing accessories or package components.

• Incorrect sizes, colors, or product variations.

• Merchandise that does not correspond with the item ordered.

• Other material differences between the received product and its advertised description.

Information Required for a Product Issue Report

To help us evaluate the situation, please provide:

• Your order number.

• The name or description of the affected product.

• A brief explanation of the problem.

• Relevant photographs or videos showing the item and its condition, where appropriate.

• Other supporting information that may help clarify the issue.

After reviewing the information, our team will explain the available options in accordance with our Return & Refund Policy and applicable consumer protection requirements.

Depending on the circumstances, an appropriate solution may involve a replacement, an authorized return, a refund, or another suitable remedy.

For qualifying product issues attributable to us, applicable return shipping costs will be handled in accordance with our published policies and relevant legal requirements.

Please contact us before arranging a return so that we can provide the correct instructions and authorized return destination.

Customer Support Email:

service@yaqori.com

10. Returns and Return Shipping Responsibilities

Shipping an order to a customer and returning a purchased product are separate processes.

Eligible purchases may qualify for our 180-day return arrangement, subject to the requirements and conditions described in our Return & Refund Policy.

If you need to return a fitness product or exercise accessory, please contact our customer service team before organizing transportation.

Starting a Return Request

Your request should include:

• Your order number.

• A description of the product.

• The reason for requesting a return.

• Supporting photographs or other relevant information, where appropriate.

After reviewing your inquiry, we will explain the applicable return procedure, authorized destination, and shipping arrangements.

Please wait until you have received return authorization and instructions before sending any merchandise back.

Our registered business address is provided for company identification purposes and is not automatically an authorized return destination.

Return Shipping Cost Responsibilities

Return shipping responsibilities depend on the reason for the approved return.

Qualifying Product Quality Issues

Eligible returns involving qualifying product quality problems receive complimentary return shipping in accordance with our Return & Refund Policy and applicable legal requirements.

Personal or Non-Quality-Related Returns

For returns requested for personal reasons, customers are responsible for the applicable return shipping costs, subject to the conditions of the relevant policy and applicable law.

For complete information about return eligibility, transportation arrangements, and refund procedures, please consult the Return & Refund Policy published on our website.

Customer Support Email:

service@yaqori.com

11. Shipping Inquiries and Company Information

If you have questions about available shipping options, delivery charges, order preparation, package tracking, or an existing shipment, please reach out to our customer service team using the information below.

Brand Name:

yaqori

Legal Company Name:

Shenzhen Yanzi Technology Co., Ltd.

Registered Business Address:

Room 3416, Unit 2, Building 3, Xinghe Tiandi Mansion, No. 108 Dongzhou 1st Street, Dongzhou Community, Guangming Subdistrict, Guangming District, Shenzhen, Guangdong, China.

Customer Support Email:

service@yaqori.com

Customer Support Telephone:

+86 755 2334 4535

Official Website:

https://yaqori.com

Contacting Us About an Existing Shipment

For order-related questions, please include your purchase reference and a short explanation of the issue.

If your inquiry involves tracking, delayed delivery, or an incorrect shipping address, please also provide the relevant tracking information or revised address details.

These details help us identify the relevant shipment and review your inquiry more efficiently.

Our customer service team will make reasonable efforts to provide useful information and explain the appropriate next steps.

The yaqori online store is owned and operated by Shenzhen Yanzi Technology Co., Ltd., which manages the website's business operations and coordinates customer service for purchases made through our online store.

Our Commitment to a More Convenient Delivery Experience

At yaqori, we believe that a positive shopping experience continues after a customer completes an order.

Clear delivery information, understandable shipping charges, and accessible shipment updates can help customers feel more informed throughout the purchasing process.

We aim to provide practical information about available transportation services, order preparation periods, estimated delivery times, and package tracking arrangements.

We also understand that unexpected shipping problems can occur. When customers encounter delays, missing packages, or issues involving delivered products, our team aims to review the available information and explain the appropriate procedures.

Whether you are purchasing equipment for home workouts, exploring new fitness accessories, or adding practical products to your exercise routine, we appreciate your interest in yaqori.

Thank you for choosing our store. We look forward to providing a convenient shopping experience and assisting you throughout the delivery process.

yaqori — Practical Gear for Your Active Lifestyle.

yaqori is owned and operated by Shenzhen Yanzi Technology Co., Ltd.