Terms of Service

Important Information About Using Our Website

Thank you for visiting yaqori. Our online store is designed to give customers a convenient place to explore sports and fitness products, compare available options, and purchase equipment and accessories that complement their active lifestyles.

Before browsing or placing an order, we encourage you to become familiar with the conditions governing the use of our website. These Terms of Service explain the rules that apply when accessing our online store, purchasing products, interacting with our services, and communicating with our customer support team.

Whether you are looking for workout accessories, equipment for home exercise, strength training products, or other fitness essentials, these provisions are intended to clarify the respective responsibilities of customers and our business.

By accessing, browsing, registering for an account, or purchasing products through our website, you agree to the applicable conditions set out in these Terms of Service, subject to mandatory consumer protection laws and other applicable legal requirements.

Please read these provisions carefully. If you do not agree with the applicable terms, you should discontinue using the relevant website services.

The yaqori online store is owned and operated by Shenzhen Yanzi Technology Co., Ltd.

1. Access to Our Website and Acceptable Use

The yaqori website provides an online shopping environment where visitors can explore sports and fitness products, review product information, and purchase merchandise offered through our store.

We aim to maintain a website that is accessible, functional, and suitable for ordinary shopping activities. All visitors and customers are expected to use our services responsibly and in accordance with applicable laws.

When accessing or using our website, you agree not to engage in activities that could compromise its security, interfere with normal operations, or negatively affect other users.

The following activities are prohibited:

• Using the website for fraudulent, deceptive, illegal, or unauthorized purposes.

• Attempting to access restricted website systems, administrative functions, or another customer's account without permission.

• Interfering with website infrastructure, security features, or technical operations.

• Introducing malicious software, harmful code, or other disruptive technologies.

• Providing false, misleading, or intentionally inaccurate information when placing orders or communicating with our team.

• Copying, reproducing, distributing, or commercially exploiting protected website materials without appropriate authorization.

• Using automated programs, bots, or similar tools in ways that interfere with normal website operations.

• Attempting to obtain personal information belonging to other visitors or customers without authorization.

• Taking actions that may damage the reputation, availability, or security of our online store.

• Circumventing technical restrictions or attempting to disrupt the services provided through our website.

We reserve the right to take reasonable protective measures if we identify suspicious activity, unauthorized access attempts, or other misuse of our website.

Depending on the circumstances, such measures may include restricting access to certain functions, investigating unusual activity, or taking other appropriate action in accordance with applicable law.

Our intention is to maintain a reliable online shopping environment where customers can browse products and complete purchases without unnecessary interference.

2. Product Listings, Descriptions, and Availability

yaqori aims to provide useful and understandable information about the sports and fitness products available through our online store.

Individual product pages may contain information intended to help customers evaluate an item before purchasing.

Depending on the product, this information may include:

• Product names, descriptions, and photographs.

• Product dimensions, measurements, and weight.

• Materials, construction, and design characteristics.

• Available sizes, colors, models, and variations.

• Product functions and intended applications.

• Included accessories and package contents.

• Assembly, maintenance, or usage instructions where applicable.

• Other specifications relevant to the product.

Customers are responsible for reviewing the information provided on the relevant product page before completing a purchase.

Product Images and Appearance

Product photographs are provided to illustrate the appearance, design, and characteristics of the merchandise.

Minor visual differences between displayed images and delivered products may occur because of lighting, photography conditions, screen resolution, color settings, or individual display characteristics.

Some lifestyle photographs may also show products in particular exercise environments or alongside other accessories.

Unless expressly stated in the product description, additional items appearing in photographs should not be assumed to be included in the purchase.

The written product specifications and package contents should be used as the primary reference when evaluating what is included with an order.

Product Information and Intended Applications

Sports and fitness products may differ in their design, construction, intended applications, and usage requirements.

Customers should consider these characteristics when deciding whether a particular item is appropriate for their needs.

For example, when purchasing exercise accessories or training equipment, you should review the listed dimensions, resistance levels, materials, compatibility requirements, and other relevant product details where applicable.

We do not guarantee that every product will be suitable for every individual or every exercise environment.

Product Availability and Listing Changes

Product selections, inventory levels, prices, and displayed product information may change periodically as our store develops.

We may update product descriptions, correct listing errors, modify available variations, or discontinue certain merchandise when necessary, subject to applicable legal requirements.

If a material listing error affects an order, we will review the circumstances and handle the matter in accordance with applicable law.

Changes to publicly displayed prices do not automatically alter the agreed price of an order that has already been confirmed.

If you require clarification about a product's specifications, materials, dimensions, or intended use, please contact our customer support team before purchasing.

3. Customer Accounts and Account Security

Certain functions of our website may allow visitors to register, access, or manage customer accounts.

Where account registration is available, customers are responsible for providing accurate information and maintaining the confidentiality of their login credentials.

By creating or using an account, you agree to:

• Submit complete and accurate registration information.

• Keep your account details reasonably up to date.

• Protect your password and other login credentials.

• Avoid sharing account access with unauthorized individuals.

• Notify us if you suspect unauthorized access or unusual account activity.

• Use your account only for lawful and authorized purposes.

• Avoid activities that may compromise the security of other accounts or website services.

You are responsible for taking reasonable precautions to protect your account and the information associated with it.

If you believe that another person has accessed your account without authorization, please contact us promptly.

We may introduce reasonable security procedures, verification requirements, or access restrictions when necessary to protect customer accounts and maintain website reliability.

Information associated with account registration and use will be handled in accordance with our Privacy Policy.

4. Orders, Purchase Requests, and Order Acceptance

Customers placing orders through yaqori must provide accurate information necessary for payment processing, order verification, fulfillment, and delivery.

All purchases are subject to product availability, successful payment authorization, and any necessary transaction verification.

Submitting an Order

When placing an order, customers should carefully review the following information:

• Selected products and product variations.

• Purchase quantities.

• Product prices and applicable discounts.

• Billing and shipping information.

• Selected delivery service.

• Applicable shipping charges.

• Final amount payable.

After an order has been submitted, an acknowledgment may be sent to the email address provided during checkout.

This acknowledgment confirms that the order information has been received. It does not necessarily mean that all verification procedures have been completed or that the merchandise has already been dispatched.

Order Verification

Additional review may be necessary in certain circumstances, including:

• Payment authorization difficulties.

• Suspected fraudulent or unauthorized transactions.

• Incomplete or inaccurate customer information.

• Product availability limitations.

• Incorrect product descriptions or pricing information.

• Unusual purchasing activity.

• Other legitimate fulfillment or operational concerns.

Where necessary, we may contact customers to request additional information or clarification.

Order Acceptance and Fulfillment

An order may require further verification before fulfillment can proceed.

If we are unable to fulfill an order for which payment has already been collected, we will provide appropriate notification where necessary and arrange any refund due in accordance with our store policies and applicable law.

Customers should retain their order confirmation and other relevant purchase records for future reference.

5. Product Prices, Payments, and Transaction Conditions

Product prices and supported payment methods are displayed on our website and during the checkout process.

We aim to make the applicable purchase amount clear before customers complete their transactions.

Before submitting payment, please review:

• The products selected for purchase.

• Product quantities and available variations.

• Displayed merchandise prices.

• Applicable promotional discounts.

• Shipping destination and delivery information.

• Selected shipping service.

• Applicable delivery charges.

• Taxes or other mandatory charges, where applicable.

• The final order total.

By completing a transaction, you confirm that you are authorized to use the payment method selected for your purchase.

Payment Processing

Payments are processed through the payment providers made available during checkout.

Depending on the provider and payment method selected, a transaction may remain pending while authorization, verification, or additional processing is completed.

The time required to complete a payment may vary depending on the payment service provider and the financial institution involved.

Payment Problems

If a payment cannot be completed, customers should first verify the accuracy of their payment information and review any notifications displayed during checkout.

For unresolved payment issues, you may contact your payment provider or reach out to our customer service team for general assistance.

Payment Security

For your financial protection, do not send complete payment card numbers, security codes, passwords, or other confidential financial information through ordinary email communications.

Pricing Adjustments

Product prices displayed on our website may be updated periodically.

However, changes to publicly displayed prices do not automatically change the agreed price of an order that has already been confirmed, subject to applicable legal requirements and any necessary corrections involving material pricing errors.

Any applicable taxes and mandatory charges will be disclosed as required before a purchase is finalized.

6. Shipping Services, Order Preparation, and Delivery Estimates

yaqori currently provides shipping to eligible delivery addresses within the United States.

The shipping options available for an order depend on the destination, product availability, and fulfillment arrangements.

The following delivery services and charges apply to eligible purchases. All amounts are stated in U.S. dollars (USD).

Regular Standard Shipping

• Shipping Fee: $3.99

• Eligible Merchandise Subtotal: $0.00–$38.99

• Estimated Transit Time: 3–5 business days after dispatch.

This option generally applies to eligible purchases below the complimentary standard shipping threshold.

Complimentary Standard Shipping

• Shipping Fee: $0.00

• Minimum Qualifying Merchandise Subtotal: $39.00

• Estimated Transit Time: 3–5 business days after dispatch.

Eligible orders with a qualifying merchandise subtotal of $39.00 or more qualify for free standard shipping, subject to the conditions and availability displayed during checkout.

Express Shipping

• Shipping Fee: $6.99

• Estimated Transit Time: 1–2 business days after dispatch.

Express Shipping is intended for customers who prefer a faster delivery service and may be selected when available for the relevant order.

Shipping Conditions

The applicable shipping method and charge will be presented during checkout before payment is completed.

Free shipping eligibility may be affected by discounts and other checkout conditions. Customers should review the final order summary to confirm the delivery option and shipping charge applied to their purchase.

Order Preparation

Following successful payment confirmation, orders are generally prepared for dispatch within 1–3 business days.

Preparation may involve order verification, product allocation, packaging, and dispatch arrangements.

During periods of unusually high order volume, public holidays, inventory limitations, or unexpected operational circumstances, additional preparation time may occasionally be required.

Delivery Estimates

The transit periods listed above begin after dispatch and do not include the time required to prepare an order.

All delivery estimates are provided for general reference and do not guarantee arrival on a particular date.

Actual delivery may be affected by circumstances including:

• Severe weather conditions.

• Carrier capacity and transportation schedules.

• Public holidays.

• Incorrect or incomplete delivery information.

• Transportation network interruptions.

• Unexpected logistical delays.

• Other circumstances outside our reasonable control.

For additional information about shipping procedures, please consult our Shipping Policy.

7. Delivery Addresses and Shipment Responsibilities

Customers are responsible for entering complete and accurate delivery information when submitting an order.

Before completing checkout, please verify the following details:

• Recipient's full name.

• Street address and building number.

• Apartment, unit, or suite number, where applicable.

• City and state.

• ZIP code.

• Recipient contact information.

Accurate delivery information helps reduce the possibility of failed delivery attempts, transportation delays, and other shipment complications.

Address Corrections

If you discover an error after placing an order, please contact our customer service team as soon as possible.

We will review whether the requested correction can be made before the order enters fulfillment or dispatch preparation.

Once a package has been packed, dispatched, or transferred to the carrier, modifications to delivery information may be restricted or unavailable.

Delayed or Missing Packages

If a shipment is delayed, cannot be located, or is marked as delivered without being received, please contact our customer service team.

We recommend providing:

• Your order number.

• The email address used during checkout.

• The tracking number or tracking link.

• A brief explanation of the delivery concern.

Our team will review the available information and explain the appropriate next steps in accordance with our store policies and applicable consumer protection requirements.

8. Returns, Refunds, and Cancellation Procedures

Returns, cancellations, and refunds for purchases made through yaqori are handled according to our Return & Refund Policy and applicable consumer protection requirements.

Customers should review that policy to understand the relevant procedures and eligibility conditions before submitting a request.

Order Cancellation

Customers may contact us to request cancellation before an item enters production or is shipped.

Whether a cancellation can be accepted depends on the current status of the order.

If a cancellation is approved before production or shipment begins, a full refund will be issued to the original payment method.

Once an order has entered production, been packed, or been transferred to the shipping carrier, cancellation may no longer be possible.

For orders that have already been dispatched, customers may request an eligible return after delivery.

Submitting a cancellation request does not automatically mean the order has been cancelled. Our team must first review and approve the request.

Return Eligibility

Eligible purchases may generally be submitted for return within 180 calendar days after delivery, subject to the conditions described in our Return & Refund Policy.

The eligibility of a return may depend on the product's condition, the reason for the request, and applicable policy requirements.

Free Return Shipping

Our store provides a conditional 180-day return arrangement.

Whether a return qualifies for complimentary return shipping depends on the applicable conditions and the instructions provided by our customer service team.

Customers should contact us before arranging a return shipment.

Refund Processing

For approved returns, we generally initiate the refund within 5–10 business days after the returned item has been received and inspected.

Refunds are normally issued through the original payment method.

The time required for funds to appear in an account may vary depending on the bank, card issuer, or payment service provider.

Return Authorization

Customers must obtain return authorization and instructions before sending merchandise back.

Please do not automatically use our registered business address as a return destination. The appropriate return location will be provided by our customer service team when applicable.

Nothing in these terms is intended to remove or restrict consumer rights or remedies that cannot legally be excluded.

9. Damaged, Defective, Incorrect, or Incomplete Products

We encourage customers to review their purchases after delivery to confirm that the received merchandise corresponds with their orders.

If a product arrives damaged, defective, incomplete, incorrect, or materially different from its advertised description, please notify our customer service team.

To help us understand and review the situation, please provide:

• Your order reference number.

• The name or description of the affected product.

• A clear explanation of the problem.

• Photographs showing the product and its condition, where available.

• Other relevant supporting information, if necessary.

After receiving your request, our team will review the information and explain the available options.

Depending on the circumstances and applicable legal requirements, an appropriate resolution may include:

• An authorized return.

• A refund.

• A replacement.

• Another suitable remedy where applicable.

For qualifying product quality issues, applicable return shipping expenses will be handled according to our Return & Refund Policy and relevant legal requirements.

Customers should avoid independently arranging return transportation before receiving instructions from our team.

These procedures do not remove consumer protections that cannot legally be excluded.

10. Customer Obligations and Responsible Website Use

When using yaqori, customers are expected to act responsibly, provide accurate information, and comply with these Terms of Service and applicable laws.

Customers agree to:

• Provide truthful and complete account information.

• Submit accurate billing and delivery details.

• Review product descriptions and specifications before purchasing.

• Check order confirmations and retain relevant purchase records.

• Use available payment methods only when authorized to do so.

• Follow applicable product usage and care instructions where provided.

• Contact customer service when assistance is required.

• Submit genuine and relevant information when reporting product or delivery problems.

• Respect the rights and interests of other website visitors.

• Avoid activities that may compromise website security or normal operations.

Incomplete or inaccurate information may affect order processing, payment verification, delivery arrangements, or our ability to respond to customer inquiries.

Product Selection and Usage

Customers should carefully consider the listed characteristics of fitness products before making a purchase.

Dimensions, materials, construction, functions, and intended applications may differ between products.

Please refer to the relevant product information and instructions before using any equipment.

Customers should use products in accordance with applicable instructions and take reasonable precautions appropriate to the activity involved.

Where necessary, customers should seek advice from a qualified professional before beginning a new exercise activity or using unfamiliar equipment.

11. Intellectual Property and Ownership of Website Materials

The yaqori website contains digital, commercial, and informational materials that may be protected by intellectual property laws.

These materials may include:

• Brand names and logos.

• Product photographs and visual content.

• Product descriptions and written materials.

• Graphics, illustrations, and promotional designs.

• Website layouts and page designs.

• Digital content and other original materials.

• Other materials owned by or lawfully used by the relevant rights holders.

Unless otherwise indicated, these materials are owned by or lawfully used by yaqori, Shenzhen Yanzi Technology Co., Ltd., or their respective rights holders.

Visitors may access and view website materials for personal shopping and other lawful, non-commercial purposes.

Without appropriate authorization, you must not:

• Reproduce or commercially distribute protected website content.

• Modify or republish product photographs without permission.

• Copy substantial portions of website descriptions for commercial use.

• Use our brand identity or logos in a misleading manner.

• Sell, license, or commercially exploit protected materials.

• Remove ownership notices or other intellectual property markings.

• Use website content in ways that infringe the rights of other parties.

Accessing our website or purchasing merchandise does not transfer ownership of intellectual property rights to customers.

Any permitted use of website materials remains subject to applicable intellectual property laws and the rights of the relevant owners.

12. Third-Party Services and External Platforms

Our online store may rely on independent service providers to support ecommerce operations and customer services.

These may include providers involved in:

• Ecommerce platform hosting and maintenance.

• Payment authorization and transaction processing.

• Order fulfillment and warehouse services.

• Shipping and delivery arrangements.

• Website analytics and technical monitoring.

• Customer communication and support.

• Fraud prevention and website security.

We may also provide links to external websites, social media platforms, and other third-party resources.

These organizations may maintain their own terms of service, privacy policies, and operational procedures.

Their services are not entirely controlled by yaqori, and we cannot guarantee the uninterrupted availability or performance of every external platform.

If you choose to access an external website or use a third-party service, your interaction may be subject to the conditions and policies established by that provider.

We recommend reviewing relevant third-party documentation before submitting personal information or using external services.

Nothing in this section removes any responsibility that we may have under applicable law for services or activities within our control.

13. Website Maintenance, Updates, and Service Availability

We make reasonable efforts to maintain access to our online store and support the functions necessary for ordinary shopping activities.

However, uninterrupted website availability cannot be guaranteed at all times.

Access to our website or certain features may occasionally be affected by:

• Scheduled maintenance.

• Software updates and technical improvements.

• Network or hosting interruptions.

• Security monitoring and protective procedures.

• Problems involving external service providers.

• Unexpected technical failures.

• Other circumstances beyond our reasonable control.

Where reasonably necessary, we may update, modify, temporarily suspend, or discontinue particular website functions for technical, operational, security, or business reasons, subject to applicable law.

We may also revise website content, product listings, navigation arrangements, or other features as our online store develops.

We will make reasonable efforts to maintain the usability of our website and address technical issues when they arise.

Nothing in this section is intended to exclude statutory warranties or consumer protection rights that cannot legally be restricted.

14. Liability and Applicable Consumer Protections

We aim to provide a dependable online shopping environment and make reasonable efforts to maintain accurate product information, accessible website services, and clear purchasing procedures.

Nevertheless, certain circumstances beyond our reasonable control may affect website operations, external services, or delivery arrangements.

To the extent permitted by applicable law, limitations of liability may apply to certain indirect or consequential losses arising from temporary website interruptions, third-party service disruptions, or other circumstances in which such liability may lawfully be limited.

Any limitation or exclusion of liability under these Terms of Service applies only to the extent permitted by the laws applicable to the relevant transaction.

Nothing in these terms excludes or restricts:

• Mandatory consumer protection rights.

• Statutory warranties that cannot legally be excluded.

• Rights to refunds or other remedies where required by law.

• Liability that cannot legally be limited or excluded.

• Other legal protections that customers are entitled to retain.

We will continue to fulfill all obligations and liabilities that applicable law requires us to retain.

These provisions should be interpreted consistently with applicable consumer protection requirements.

15. Revisions and Updates to These Terms

Our product selections, website features, service arrangements, and business operations may change as yaqori develops.

For this reason, we may revise these Terms of Service when necessary to reflect relevant operational, technical, commercial, or legal changes.

Updated provisions will be published on this page, together with an updated effective date where appropriate.

Any revisions will take effect as specified in the updated terms or as otherwise required by applicable law.

Where a significant change requires additional notification or consent, we will provide the relevant information through an appropriate communication channel.

We encourage visitors and customers to review this page periodically to remain familiar with the conditions governing their use of our website.

Updates will be applied subject to applicable law and will not unlawfully remove rights that have already accrued to customers.

If you do not agree with revised provisions, you should discontinue using the relevant website services where appropriate.

16. Customer Support and Dispute Resolution

We understand that questions or concerns may occasionally arise when browsing products, placing orders, completing payments, or receiving deliveries.

If you experience a problem involving our website, sports and fitness products, purchase arrangements, or customer service, we encourage you to contact our team first.

Our customer support team will review the information provided and make reasonable efforts to explain the available options.

Submitting a Customer Inquiry

When contacting us about an existing purchase, please include:

• Your order number or purchase reference.

• The email address used during checkout.

• The product name, where relevant.

• A brief explanation of the issue.

• Supporting photographs or documents, where appropriate.

Providing relevant information can help us identify the transaction and review your inquiry more efficiently.

Handling Disputes

We aim to address customer concerns through clear communication and a reasonable review process.

Where a disagreement cannot be resolved through ordinary customer support, the matter will be handled in accordance with applicable law and mandatory consumer protection requirements.

Nothing in these Terms of Service prevents customers from exercising legal rights or pursuing remedies that cannot lawfully be waived.

Contact Information

For questions about our products, website functions, order arrangements, payment matters, shipping services, or other customer support issues, please contact us using the following information.

Brand Name:

yaqori

Customer Support Email:

service@yaqori.com

Customer Support Telephone:

+86 755 2334 4535

For inquiries concerning an existing order, please include your order number and a short description of your request whenever possible.

Our team will review the information and make reasonable efforts to provide assistance.

Company and Store Operator Information

The following information identifies the legal business responsible for operating the yaqori online store.

Legal Company Name:

Shenzhen Yanzi Technology Co., Ltd.

Brand Name:

yaqori

Registered Business Address:

Room 3416, Unit 2, Building 3, Xinghe Tiandi Mansion, No. 108 Dongzhou 1st Street, Dongzhou Community, Guangming Subdistrict, Guangming District, Shenzhen, Guangdong, China.

Official Website:

https://yaqori.com

Customer Support Email:

service@yaqori.com

Customer Support Telephone:

+86 755 2334 4535

The yaqori online store is owned and operated by Shenzhen Yanzi Technology Co., Ltd., which is responsible for the website's business activities and the coordination of customer support relating to purchases made through our online store.

Our Approach to a Better Shopping Experience

At yaqori, we believe that a positive online shopping experience involves more than selecting a product and completing a transaction.

Customers should be able to understand the merchandise they are purchasing, review the applicable store conditions, access relevant order information, and receive assistance when questions arise.

We aim to support this experience through informative product listings, accessible website information, straightforward purchasing procedures, and customer support throughout the shopping process.

We also recognize the importance of responsible website use, transparent business information, and respect for applicable consumer rights.

We encourage all visitors to read these Terms of Service together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and other relevant store documents to gain a clearer understanding of how our online store operates.

Thank you for visiting yaqori. We appreciate your interest in our sports and fitness products and the opportunity to serve you.

yaqori — Practical Gear for Your Active Lifestyle.

yaqori is owned and operated by Shenzhen Yanzi Technology Co., Ltd.